For companies that manufacture products of any kind, there is a direct link between quality control and number of units sold. The term “quality control” is frequently misused, and different people interpret it differently. We’re happy to inform that the resource goes to the trouble of defining quality control and differentiates it from quality assurance, another critical manufacturing discipline.
The cost of product defects is high on a host of fronts. If customers receive defective products, a lot of bad things can happen. If the manufacturer is lucky, the defects will be identified on the receiving dock, in which case the costs may be “limited” to a rejection, return and replacement.
These situations are costly enough but still pale in comparison to the cost of having a bad product not be identified quickly and, instead, used by the customer. If the product causes severe monetary losses, injury or death, the cost of litigation could be enough to put even a large manufacturing organization out of business.
To learn more about quality control and how to improve it in your organization, please continue reading.