As commercial shipping has developed and evolved around the options of Amazon Prime, many customer expectations have grown simultaneously. These expectations are part of what allows many smaller companies to reimagine their processes and how they’ll meet these demands. It starts with providing quality customer-focused service. People care about being treated well, even if it takes a bit longer. This level of service is primarily derived on the consideration of customers, meaning it’ll offer choices to them instead of picking and choosing on their behalf. This gives them the ability to decide what is the best option for their needs, free or fast. In situations where free isn’t an option, the ability to communicate clearly about the need for higher costs for faster shipping will go a long way. Providing a comprehensive experience for customers should be every organization’s goal. To learn more about the ways to provide that experience, be sure to check out the resource included alongside this post.
Free vs. Fast: Where Do You Stand With Delivery? presented by WAREHOWZ, the company to call when attempting to find warehouse space
